Question 1

How does VoiceDesk work?

Accepted Answer

VoiceDesk uses advanced AI to answer your business phone calls. Simply forward your phone number to us, set up your business profile, and our AI handles the rest — answering FAQs, capturing leads, and sending you transcripts.

Question 2

What happens if the AI can't answer a question?

Accepted Answer

If the AI encounters a question it can't handle, it politely takes the caller's information and assures them someone will call back. You get an instant notification with the details.

Question 3

How long does setup take?

Accepted Answer

Setup takes about 2 minutes. Enter your business info, add your FAQs, and forward your phone number. That's it — you're live.

Question 4

Can I customize the AI's responses?

Accepted Answer

Yes. You can customize the greeting message, add FAQ responses, set your business hours, and define how the AI handles different types of calls.

Question 5

Do I need a new phone number?

Accepted Answer

No. You keep your existing business phone number. Simply set up call forwarding to your VoiceDesk number, and the AI takes over when you can't answer.

Question 6

What languages does VoiceDesk support?

Accepted Answer

VoiceDesk currently supports English and Spanish, with more languages coming soon. The AI automatically detects the caller's language and responds accordingly.